BUYERS AND CUSTOMERS
We want the folks who attend a Cherokee Estate Event to have fun. To that end, we strive to present a safe, orderly, and attractive venue with merchandise that is clearly marked and appropriately priced. We also notify potential buyers via Craigslist and EstateSales.NET.
The following are some of our policies to help our customers better understand and enjoy their Cherokee sale experience.
Previews/Pre-sales: We do not offer either of these in order not to disappoint our customers. Our ability to answer specific questions about items/pricing in a sale is very limited as we are focused on preparations. Please email all specific inquiries, and we will do our best to respond in a timely way.
Numbers: One hour prior to opening, we will hand out queue numbers so that customers can wait in their cars or run a quick errand. Please be aware that a long line has often formed prior to our arrival so getting there early is recommended if you are shopping for something special. Early birds will number themselves.
Security: Only small ladies’ handbags, shopping totes, and boxes are permitted inside the sale and all containers are subject to inspection for the security of our clients’ property. Officers are on duty to assist with traffic control and help insure an orderly sale process.
Parking: All city/county ordinances should be observed, and shoppers should be considerate of the neighbors by NOT blocking mailboxes or driveways and NEVER parking on lawns.
Moving/Lifting/Loading: We have a dolly and a basic tool kit but movement of purchases is the responsibility of the buyer and must be complete by sale’s end. While we try to have boxes and bags on site, it is a good idea to bring your own.
“SOLD”: Only Cherokee Estate Sales staff are authorized to mark items as sold. This is only done for items too cumbersome to carry. A request to mark an item “SOLD” is a commitment to purchase “as is” at full price and should be carefully considered. Large/heavy/bulky items are tagged with our “double tag” system. Committed buyers may remove the top portion of the tag leaving the “SOLD” portion attached to the item. They may pay for the item with the top portion and then remove their paid item in a safe and unhurried manner. We do NOT negotiate pricing after a double tag is pulled.
Discounts: We consider our pricing to be very reasonable and will therefore only begin to negotiate as the sale progresses in order to liquidate inventory. We do not offer standard discounting as some other companies do, but will consider any reasonable offer after the first day of the sale.
Buy-outs: If you are interested in buying out the remaining inventory at the end of a sale, please contact us prior to the sale.
Payment: Full payment is required at the time of purchase. We cannot hold or reserve items. We accept cash, local checks, and credit cards. A 3% convenience fee will be added to all purchases by credit card.
I just wanted to let you know what an incredible job your company does at these estate sales. All your employees are incredibly nice and helpful. I have been to a lot of your estate sales and have been going to estate sales for a long time. Your company by far is the best.Linda Greaves
They are experts at knowing how to price items by the quality and maker. I always know I am being treated fairly.Choto Estate Sale Shopper
I thoroughly enjoyed [the recent sale] and spent more than I have ever spent at an estate sale!Customer
I am a frequent buyer at many Estate Sales in the area and have been a customer of Cherokee Estate Sales numerous times. Their sales are always well managed, professional, fun, friendly, and a delight to attend. I had an unique problem with two similar items that I purchased recently, at one of their sales, which required special documentation. CES stepped up to the plate and went above and beyond the call of duty to help me out. Their service is outstanding. I will continue to be a frequent customer and if asked to recommend an Estate Company to a family, Cherokee would be my first choiceGene D.